Help Center

Sabarat uses a request-to-book model. You submit a booking request on the experience page, and our team checks availability with the local operator. Once confirmed, you receive a message on WhatsApp or email with the exact meeting point, timing, and payment instructions. Your booking is not confirmed until you receive that message.

Your booking is confirmed when Sabarat sends you a confirmation message on WhatsApp or email after verifying availability with the operator. A submitted request is not a confirmed booking.

You can check your booking status at any time using your booking reference code on the Track Your Booking page.

Reschedule requests made more than 24 hours before the scheduled start time may be accommodated if the operator and the requested slot are available. Requests made 24 hours or less before the start time cannot be guaranteed. Contact us as early as possible.

You can submit a cancellation request through the Track Your Booking page. Cancellations received more than 24 hours before the scheduled start time are eligible for a refund of refundable amounts. Cancellations received 24 hours or less before the start time are not eligible for a refund unless mandatory law requires otherwise or Sabarat expressly approves an exception. Full terms are in the Booking Cancellation and Refund Policy.

A cancellation received 24 hours or less before the scheduled start time is not eligible for a refund. If you do not attend without submitting a valid cancellation, your booking is treated as a no-show and no refund applies. See the Booking Cancellation and Refund Policy for the complete rules.

If the operator cancels an activity due to unsafe weather or safety conditions, Sabarat will coordinate a refund or rescheduling on your behalf in accordance with the Booking Cancellation and Refund Policy. Each situation is reviewed individually; an automatic full refund is not guaranteed in all cases. If you cancel yourself due to weather concerns, the standard customer cancellation rules apply.

If the operator cancels for reasons within their control, Sabarat will work to arrange an alternative or coordinate a refund in accordance with the Booking Cancellation and Refund Policy. Our team will contact you directly.

Once a cancellation is approved, eligible refunds are ordinarily processed within 24 hours to seven calendar days after approval. The method and timing depend on your payment arrangement and are confirmed in the refund coordination message from our team.

Payment details are provided after your booking is confirmed, as described in your confirmation message. Follow the payment instructions supplied at that time. Prices are quoted in MAD (Moroccan Dirham). Payment terms vary by booking, so refer to your confirmation for the specifics.

The price shown on each experience page is the basis for your booking. Any applicable fees or deductions are described in the Website Terms of Use and the Booking Cancellation and Refund Policy. Check the experience page and your confirmation message for details specific to your booking.

Each experience is delivered by a local operator named on the experience page. Sabarat connects travelers with these operators as a marketplace. Requirements such as age, health, fitness, equipment, and transport vary by experience. Check the experience page and your booking confirmation for the requirements that apply to you.

You can reach our team through the Contact page. If you have a concern about an experience or booking, you can submit a formal complaint through the complaints form. Our team reviews every submission and will follow up with you.

Your personal information is collected and processed as described in our Privacy Policy. We use your data only to manage bookings, provide support, and improve the platform. We do not sell your personal information to third parties.